Privacy Policy

Privacy Policy

Read our privacy Policy

We are committed to protecting your privacy and fully respect your desire to understand how yourinformation will be handled and used. This Privacy Policy provides you with important information about the information we collect from you as well as how we use this information.

A Privacy Policy is a legally binding document that explains how we collect, use, store and disclose personal data. Our Privacy Policy explains how we collect, use, store and disclose personal data. This Privacy Policy applies to all of our products and services (whether online or offline) that are operated by FLORI
We recognize that you have choices about whether to use our products and services, and we take the protection of your personal information very seriously. When you provide us with your personal information on any of our products or services (e.g., over the phone or through an online form), it is collected in a way that ensures it is collected fairly and with transparency, in accordance with applicable laws.
We may collect and use information about you to ensure that we can continue to provide you a good shopping experience.
As a rule, we do not collect any personally identifiable information about you unless you provide it to us voluntarily.
We may collect information about you from the following sources:
Information that you provide by filling in enquiry forms on our website
The information we collect may include personal information such as name, address, telephone number; email address; demographic information such as gender; location data; and communications activity such as text messages sent from your phone to ours or emails sent from your phone to ours.
We may collect information about to ensure we can fulfil your purchase. In meantime we may ask for additional information from you, e.g to prevent fraudulent transactions or to comply with anti-money laundering obligations.
Where you make a purchase from FLORI, we will need to take additional contact details and delivery information from you so that we may complete your purchase.
We respect your privacy and want to be transparent about how we handle your personal information. When you provide us with your personal information on our website, we may use it for various purposes to enhance your experience with our products and services.
Firstly, we may utilize your personal information to promptly respond to your requests and provide you with the relevant information about our product offerings.
Additionally, we may use your personal information for internal record keeping purposes.
Furthermore, we may occasionally send you important notices, updates, or information about our sponsored products and events. These communications may take the form of emails, mailings, or similar channels. Our intention is to keep you informed about valuable opportunities that align with your interests.
As necessitated by specific circumstances we may disclose your personal information to third parties;
We value your privacy and want to provide you with a clear understanding of how we handle your personal information. Please take a moment to review the following details:
Third-Party Service Providers:
In order to enhance your experience and efficiently deliver our services, we may engage other companies and individuals to perform certain functions on our behalf. These functions include product delivery, postal mail services, data analysis, and marketing assistance. While these service providers have access to the personal information necessary to carry out their duties, they are strictly prohibited from using it for any other purposes.
Business Transactions:

In the event that we sell or acquire any business or assets.

Legal Obligations and Protection:
We may be required to disclose or share your personal information in order to comply with legal obligations or to enforce our Terms and Conditions and other agreements. This includes situations where it is necessary to protect our rights, property, or safety, as well as those of our customers or others. Such disclosures may involve sharing information with other companies, organizations, and government authorities for purposes such as fraud protection and credit risk reduction. We may also disclose personal information in response to court orders, subpoenas, or when compelled to do so by government authorities or as permitted by law. Moreover, if we have reason to believe that someone is causing harm or interfering with our rights, property, or the well-being of others, we may disclose user information to address and mitigate such activities. We collaborate with law enforcement inquiries and other third parties to enforce laws and protect intellectual property rights and other legal rights.
Server Information and Usage Data:
When you visit our website, our server automatically collects certain information, such as your server's internet address (IP address). This information is logged for internal system administration, to diagnose server issues, and to administer our website effectively. It may also include details such as the referring page that led you to our website, the pages you visit, the website you access after leaving our site, advertisements you view or click on, and information about your web browser, computer, platform, software, and settings. This data helps us gather broad demographic information and improve our services.
At FLORI, we prioritize your preferences and respect your choices regarding marketing communications. When you visit our stores and engage in enquiries or make purchases, you will have the option to opt-in to receive FLORI marketing communications. We understand the importance of obtaining your consent and will only send you marketing communications if you have explicitly agreed to receive them through your preferred channels of communication.
We want to assure you that we do not sell or share your details with third parties for marketing purposes. When you subscribe to FLORI's marketing communications, you can trust that they will be sent exclusively by FLORI.

If you prefer, you can also change your preferences or opt-out of all emails and communications by contacting FLORI via email at

For detailed information on cookies, including their purpose and how we utilize them to monitor your website visits, we invite you to refer to our dedicated Cookie Policy.
Any updates or modifications to FLORI's Privacy Policy will be promptly posted on this page and will become effective upon posting. We encourage you to visit this website periodically to stay informed about the information we collect, how we use it, and any sharing practices we engage in. By accessing and using our website, you acknowledge that this Privacy Policy is an integral part of our Terms and Conditions, which govern your overall usage of our website.

Prishtinë, Kosovo

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